Our Policies

10 Day Return Policy – Unused Products Only and Cancellations

Returns and cancellations are only accepted within 10 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your wine, please contact us at nwc@newportwinecellar.com. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Damaged in Shipment

If you receive your wine and it has been damaged during shipment, please email us within 3 days of receiving the shipment. Include a description of the damages and include pictures. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nwc@newportwinecellar.com.